Chessel Surgery was recently inspected by the CQC and they have rated the practice as inadequate and issued warning notices that the practice must comply with.

What does this mean? This means that the CQC have identified issues with leadership and governance at this practice which need urgent attention. Importantly, this should not impact on your access to a GP for routine or emergency appointments. In the event you need health assistance and you are not able to get through to the surgery, please phone 111.

Over the next few weeks, the Southampton Clinical Commissioning Group (CCG) who are responsible for our GP service, will be working very closely with the practice to facilitate rapid changes to improve the leadership and governance processes. In addition to this, the practice has two weeks to produce an action plan outlining how these issues will be addressed.

The CCG have the power to terminate the contract IMH have to run this practice and if this proves necessary, they will invite a new partner to run the practice ensuring as little disruption for patients as possible.

While this situation is concerning, I am confident the CCG will provide the leadership needed at this time to improve the practice and bring an end to the ongoing saga patients have experienced when trying to secure an appointment. This has been unacceptable for too long and we must now expect these issues to be addressed and all necessary action taken.